Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services
Ida Bring Løberg. (2020). Efficiency through digitalization? How electronic communication between frontline workers and clients can spur a demand for services. Government Information Quarterly.
DOI: 10.1016/j.giq.2020.101551
Original publication: https://doi.org/10.1016/j.giq.2020.101551
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