Customer relationship management: digital transformation and sustainable business model innovation
Hermenegildo Gil-Gomez; Vicente Guerola-Navarro; Raul Oltra-Badenes; José Antonio Lozano-Quilis. (2020). Customer relationship management: digital transformation and sustainable business model innovation. Economic Research-Ekonomska Istraživanja.
DOI: 10.1080/1331677x.2019.1676283
Original publication: https://doi.org/10.1080/1331677x.2019.1676283
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